Many believe that by removing carpets from their home or offices this will reduce allergies. Check out this report published in the early nineties from a trend that took place in the seventies in Sweden.
http://www.carpet-rug.org/pdf_word_docs/Swedish_Chart.pdf
How To Select a Professional Cleaning Company
Avoid companies advertising $39 or $59 or $99 for three areas or rooms and a hallway. These are often “bait and switch” type advertisements. A walk-in closet might count as an area or a room. A large living room might count as two or three areas or rooms. A company that can measure and tell you just how many square feet you have carpeted can quote you a fair price without resorting to any bait and switch tactics. Take note of the number they give you in case you have more than one company come out for an estimate.
Don’t judge your square footage of carpet based upon the overall square footage of your home. Quite frequently square footage of homes is based upon the “footprint” of your house and often includes the garage. Measure the carpeted areas yourself so you can be sure how much. You’ll probably be surprised that you have much less square footage carpeted than you might have thought!
Above Excerpt from “How To Do Just About Everything” Website
AYC’s 9 Questions to ask when choosing a professional company:
Do They Have Good References?
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. AYC Carpet & Upholstery Cleaning enjoys one of the best reputations around. The area’s most seasoned floor covering experts, Interior Designers and Realtors refer our services exclusively. Our reputation ensures that you can trust our company to provide you with the most outstanding service experience ever. Check us out with the Better Business Bureau.
What Kind of Experience Do They Have?
AYC Carpet & Upholstery Cleaning has been caring for the finest floors and fabrics since 1991. Our staff is experienced with all types of floors, fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. AYC Carpet & Upholstery Cleaning is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.
Are They Well Educated In Their Field?
AYC Carpet & Upholstery Cleaning is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained and certified, that’s minimum standard. We are certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification) which is the most recognized body of certification for carpet and upholstery cleaners. Never use a firm that isn’t. We hold multiple IICRC designations. Members of our staff conduct seminars around the world. This insures that you will get the latest cleaning technology applied to your job.
Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. AYC Carpet & Upholstery Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
Do They Understand Customer Service?
Our mission is to provide you with the most outstanding service experience ever. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. AYC Carpet & Upholstery Cleaning charges more than some companies, but you get what you pay for. It’s impossible for a company to provide the best service experience if they can’t afford to invest in the best employees, education and equipment.
Do They Use Top Quality Products?
AYC Carpet & Upholstery Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.
Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund up to $1000.00.
Do They Have A Referral Program?
For each new customer you refer to AYC Carpet & Upholstery Cleaning, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash. Remember, we guarantee our work, so don’t hesitate to refer someone to us.
http://www.carpetcleaningsandiego.com/howtochoose.php
Complete article from first two paragraph above
Can be read on the “How To Do Just About Everything” Website click on link below:
http://www.ehow.com/how_2109645_select-carpet-cleaning-company.html
1. Check the Warranty. Copies of specific warranties on your carpet purchase may be available from your carpet retailer. Stain resist warranties can vary from 5 to 20 years. ALL STAIN RESIST WARRANTIES REQUIRE REGULAR CLEANING AND IMMEDIATE SPOT REMOVAL.
2. Vacuum, Vacuum, Vacuum! It is said that the three most important rules for maintaining carpet are vacuum, vacuum, vacuum. Vacuum your carpet often. Once or twice a week at least. Vacuuming removes the sharp soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye. Remove any loose particles such as loose food, leaves, pieces of crayon, bugs, etc. as these items can cause a spot on the carpet.
3. Have Your Carpet Professionally Cleaned. Professional cleaning by a professional, certified firm should be done at least every 12 months according to DuPont and major carpet manufacturers. Heavy traffic areas may need it more often. Manufacturers warranties require professional cleaning at least every 18 to 24 months to retain texture retention warranties.
Rule of thumb: Clean your carpet before it looks visibly soiled.
4. Remove Spots Immediately. Spots that are not immediately removed can turn into permanent stains very easily. Always use a spot cleaner that is recommended by the carpet manufacturer or your trained, certified professional cleaner! Many “over the counter” spotters leave too much soap residue that leaves a sticky residue behind that will make your spots return!
5. Have Carpet Protector Re-Applied. The soil resistor that is built into stain resistant nylon carpet is removed with regular foot traffic and harsh cleaners. To keep your carpet cleaner longer, have your protector reapplied each time you have your carpet professionally cleaned.
Click here to schedule an appointment or for more information or call our office at 888-530-0004
Here at AYC Cleaning Systems, Inc. We have a product that can help fight back on this allergy season. A patented new plant-based technology neutralizes the protein in allergens such as dust mite waste and animal dander and renders them harmless without any harm to you, your pets or your environment. Dustroy, a new anti-allergen spray from AllerSafe, is free of fragrances and dyes, so it won’t stain your furniture or carpet.
Reveals Poor Service and Inadequate Cleaning Systems
We hired a consulting firm to “mystery shop” our three biggest competitors to confirm the real differences between our service and others. The findings not only confirmed the hard earned leadership position that we have, but also raised some real concerns about these supposedly expert companies.
Three companies were chosen because of the brand recognition associated with them. These three companies would also be considered our biggest “competitors”. Even though we feel that we don’t have any competition, and we maintain a leadership and educational position that no other carpet cleaning company in the city enjoys, we wanted to see things from your perspective. We wanted to see how things looked through the eyes of the client. So we paid a consulting firm to book one carpet cleaning job from each of the companies.
The findings shocked even us!
The first company that was called not only had horrible telephone manners, but sent out the rudest, unprofessional, uninformed crew you could imagine. They never said thank you and acted like they were being bothered the whole time they were there (which was a total of 37 minutes!). This crew did not pre-vacuum the carpet, didn’t pre-spot it, or even groom it. Even though the spots were not satisfactorily removed they remained unconcerned and unwilling to try harder.
Their one-step method doesn’t even come close to meeting minimum IICRC Standards. Due to the fact that they just brushed over the carpet with the cleaning tool, the soils returned before the day was even over! At the end of the job, our consultant was required to sign a lengthy document. They would not state a reasonable guarantee (the company had stressed their guarantee to secure the job over the telephone). To top it off, these idiots never said thank you. Not even a smile the entire time proved that a customer is just another bother in their day. How sad.
The second company at first sounded more promising than the first.
Their telephone courtesies were somewhat better, but not anywhere near what they should be. The problem with this company was that they gave us a 2pm-5pm arrival window. At 1 o’clock our consultant called to check on the arrival time. “Toward the latter” he was told. At 4:10pm, he called again “the crew is still at their previous job. They should be about an hour.” At 5:10, still no crew. Another call revealed that they were still at the previous job. When pressed the operator said “Well, their previous job went from 2 rooms to 2 houses” “Oh, so you took on more work on your previous job and bumped me huh?” our consultant replied. “Let me get the operations manager” The ‘operations manager’ said “It’s only 5:10!” insinuating that they weren’t actually late. They couldn’t give a specific arrival time, so our consultant cancelled this job. If a company doesn’t care enough to communicate with the client, turn down extra work, and/or offer alternate arrangements for their clients, they don’t deserve the work, no matter how good they might be. If you’re not there, you can’t very well do a good job now can you?
The third company was better than the first two, but lacked what it takes to be considered a “top” company.
Booking the job was about as average as the other two. Incorrect information, and ignorance ran throughout this experience. This company gave a 2 hour window. They called the day before to confirm which was good. The morning of the appointment, they called to confirm the arrival time. Good. When the technician arrived, he was very nice. That was not enough to get them more than a C Average due to the inexperience of the young man that came.
He didn’t know anything about the carpet although he claimed to have been around carpet for a long time. He thought the carpet was wool by looking at it (it was nylon) This technician pre-vacuumed the carpet, and pre-sprayed the traffic area, and rinsed. Upon completion, he requested a signature beside several cleaning steps that were not provided. When pressed, we got the tired, old “well I didn’t have it on the truck” Duh!
Both companies that came out had carpet cleaning steps on their work order that they were unwilling to do. One was grooming the carpet. In both cases, it was on the ticket (put their by their operational system to make sure they do it). Both blew it off as unimportant.
Obviously any company has their bad days, or days when employees just don’t want to perform. The scary part about these three companies is that they are the most recognized brands in our industry and these inadequacies and poor attitudes were obviously routine.
AYC Cleaning Systems, Inc. is passionate about raising the standard of our industry. We commit to providing you with the most outstanding service experience ever. Guaranteed or your money back!
Click here to schedule an appointment or for more information or call our office at 888-530-0004
